Chapter 6 References & Attribution


Agency for Healthcare Research and Quality. (2013, May). Module 4. Approaches to quality improvement. Practice facilitation handbook.

AMIA. (n.d.). Informatics: Research and practice.

“Analyzing_FinancialData(5099605109).jpg” by Dave Dugdale is licensed under CC BY-SA 2.0

“Comparison_QI Process_Nursing Process.jpg” by Amy Tyznik, MPTC for Open RN is licensed under CC BY 4.0

Institute for Healthcare Improvement (2019) How to Improve. Retrieved March 1, 2023 from

“informatics-1322241_1920.jpg” by mariojsantos at is licensed under CC0

Institute of Medicine (US) Committee on Utilization Management by Third Parties, Gray, B. H., & Field, M. J., (Eds.). (1989). Controlling costs and changing patient care? The role of utilization management. National Academies Press.

Otokiti, A. (2019). Using informatics to improve healthcare quality. International Journal of Health Care Qual Assurance, 32(2), 425-430.

QSEN Institute. (n.d.). QSEN competencies: Quality improvement (QI).

Martin LA, Nelson EC, Lloyd RC, Nolan TW. Whole System Measures. IHI Innovation Series white paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2007.

“Model_for_Improvement.jpg” by Cliffnorman is licensed under CC BY-SA 4.0

Montalvo, I. (2007). The National Database of Nursing Quality Indicators (NDNQI). The Online Journal of Issues in Nursing, 12(3).

Verhagen, Merel J. MD∗; de Vos, Marit S. MD, PhD†; Smaggus, Andrew MD‡; Hamming, Jaap F. MD, PhD∗. Measuring What Matters at Morbidity and Mortality Conferences: A Scoping Review of Effectiveness Measures. Journal of Patient Safety 18(4):p e760-e768, June 2022. DOI: 10.1097/PTS.0000000000000936


Materials in this chapter are attributed to the following sources:

“Leadership and Influencing Change in Nursing” by Joan Wagner Select content adapted for clarity and flow for RN-BSN students is licensed under CC BY 4.0

“Nursing Management and Processional Concepts” by Chippewa Valley Technical College, Modifications: Select content adapted for clarity and flow for RN-BSN students is licensed under CC BY 4.0


7.1 Person-Centered Care


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Leading Change in Health Systems: Strategies for RN-BSN Students Copyright © 2023 by Kathy Andresen DNP, MPH, RN, CNE is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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